Talk to our security team

Tell us what you are running, what has happened, and how to reach you. A security engineer reviews every request personally, usually within 24 hours, and replies with what would actually help — including when the answer is that you need less than you asked for.

What we will never ask for

Your password, for any account.
An OTP, verification code or authentication token.
Recovery or backup codes.
Card, UPI or bank details.
Remote access to your device.

If anyone claiming to be from Mounteyes asks for these, it is not us. Report it to [email protected].

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I understand that scope and fees are agreed in writing before any work starts, that recovery assistance follows official platform processes, and that no outcome can be guaranteed.